Privacy Policy

Who we are

Worcester Lloyd is an architecture and structural engineering practice based at 82 Friar Gate, Derby, DE1 1FL. We are the data controller for any personal information submitted through this website or sent to us by email.

What information we collect

We collect only the information we need to respond to your enquiry and, where instructed, to provide architectural and engineering services. This may include:

• Your name, email address and telephone number
• Your property address and project location
• Details about your project, budget and timescale
• Any other information you choose to share with us

How we use your information

We use your information to:

• Reply to your enquiry and arrange an initial consultation
• Prepare fee proposals and project agreements
• Deliver the architectural and engineering services you request
• Keep you informed about the progress of your project
• Comply with legal, regulatory and professional obligations

We do not sell your personal information and we do not use it for automated decision-making.

Legal basis for processing

We process your personal information on the basis of our legitimate interests in responding to enquiries and delivering professional services, and on the basis of taking steps at your request before entering into a contract. Where required, we will ask for your explicit consent.

Sharing your information

We share personal information only when necessary to deliver our services. This may include sharing relevant details with structural engineers, planning consultants, building control officers, contractors or other professional advisers involved in your project. We require anyone we share data with to keep it secure and use it only for the agreed purpose.

How long we keep your information

We keep your information for as long as needed to provide our services, manage our professional relationship with you, and meet our legal and regulatory obligations. Enquiry records that do not proceed to a project are typically removed after a reasonable period. If you would like your details deleted sooner, please contact us.

Cookies and analytics

This website does not currently use analytics, advertising or tracking cookies. We may use essential cookies required for the site to function correctly. If we add analytics in the future, we will update this policy and, where required, ask for your consent.

Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, or if you have questions about this policy, please email info@worcesterlloyd.co.uk or write to us at the studio address above.

Security

We protect your information using appropriate technical and organisational measures, including access controls and encrypted connections. Our website and database are hosted on a managed cloud platform whose security controls complement our own internal practices.

Links to other websites

Our website may contain links to external sites, such as social media profiles or professional bodies. This privacy policy applies only to our website, so please review the privacy policies of any third-party sites you visit.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: